Terms and Conditions

Welcome to ceylonescapade.com. that provides services to its valued customers subject to the following conditions. Please read and accept the under mentioned conditions and guidelines carefully before you use the services of the website.

General

We reserve the right to change these terms and conditions at any time. Any changes will take effect when they are posted on the website and it will be your responsibility to read them on each occasion you visit the site as you will be bound by the latest edition of the terms and conditions.

Cancellation by Us

We are committed to high levels of professionalism to protect your booking. But we reserve the right to cancel your booking in any incidence of Force Majeure. In this event we will return all recoverable costs and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that is subsequently cancelled by us.

Cancellation by You

You are entitled to cancel or change the agreed travel arrangement directly with us where the booking was made.

• 59-45 days before departure, cancellation fee is 15% of total price
• 44-30 days before departure, cancellation fee is 30% of total price
• 30-15 days before departure, cancellation fee is 50% of total price
• 14-8 days before departure, cancellation fee is 75% of total price
• 7 -0 days before departure, cancellation fee is 100% of total price
• For no-shows cancellation fee is 100% of total price.

You should check whether your travel insurance policy covers you for refunds.

Cancellation by You Due to Unavoidable and Extraordinary Circumstances

• Your personal safety is our prime concern. If, and only if, your appropriate government body officially advises – after your booking has been made – against all but essential travel to the place of destination stated on your itinerary we will recognize your right to cancel your confirmed holiday before departure without paying a cancellation charge because of unavoidable and extraordinary circumstances occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or which significantly affects transport arrangements to the destination. This clause will become active if your holiday is imminent which in this case is defined as less than 14 days before your first booking with us.
• We will not be liable to pay you any compensation and your refund may be subject to bank charges. We may offer you the alternative of an appropriate credit note to reinstate your holiday at any time in the following 12 months. We accept no responsibility in the case of non-packages, or for any independent arrangements you may have made that do not form part of our contract, or if you have failed to take out travel insurance as stipulated in our Booking Conditions. This clause overrides other cancellation clauses.

Itinerary Changes Made by Us

We are committed to high levels of professionalism to protect your booking as it is shown on your Travel Voucher. Adjustments will only be made in unavoidable or overriding circumstances. All efforts would be made to ensure that these adjustments are in the spirit of the original itinerary and would be discussed with you. If exceptional circumstances (eg overbooking of hotel) demand an emergency change of accommodation while you are on holiday, we will refund you appropriately if the replacement hotel is cheaper and pay any additional transfer costs.

Itinerary Changes Requested by You

We aim to offer flexible itineraries. Once an itinerary is finalized, requests for changes to a group or individual itinerary will always be considered, but they may incur charges.

Flight Times and Other Essentials

Check your flight times on receipt of your tickets carefully. Minor adjustments to flight times may be made by the airline after the issue of our Travel Voucher. We do not accept responsibility for these. You should also ensure that your travel documents, passports, visas, driving licence, insurance details and moneys are in order.

Force Majeure

We cannot accept responsibility for Force Majeure – defined in these booking conditions as any specific event which we, as the supplier of the services, could not reasonably have foreseen, influenced or avoided. These include war, or threat of war, riots, civil strife, terrorism, contamination, epidemics/pandemics extreme or unusual weather conditions, volcanic eruptions, industrial disputes, changes to sports itineraries, natural and nuclear disasters, fire, flight cancellations or rescheduling by airlines or any similar event beyond our control.
Disabilities, medical conditions, allergies or dietary preferences.

It is essential that you advise us before your booking is confirmed whether you have any disability, medical condition or allergy which may affect your holiday or compromise your safety, or any special requirements as a result of any disability, medical condition or allergy so that we can jointly address the suitability of the proposed booking. Please also inform us of any dietary preferences.

Independent Travel

In the event of an itinerary only part-booked by the company, we cannot be held responsible for the failure of any component of the holiday for which we do not have direct responsibility. This includes any difficulty in finding accommodation, or collecting train tickets purchased by us, if customers choose to book accommodation-only deals and arrange their own transport.

Personal Loss, Injury and Illness (Unconnected with Arrangements Made by Us)

Should you, or any member of your group, suffer loss (such as baggage or valuables), serious illness, personal injury or death during your holiday, we, or our stated representatives, will provide sympathetic advice and guidance at our/their discretion. This must be carried out in conjunction with your personal travel insurance policy.